Refund and Returns Policy

Effective Date: June 1 2026

At Lia’s Botanicals, we stand behind the quality of our products and want you to feel confident in your purchase. If you experience any issues, we’re here to help make it right.

Product Warranty

All purchases come with a 30-day limited warranty. If the item you received is incorrect, defective, or doesn’t match its description, please reach out to us within 48 hours of delivery.

To process a claim:

  • Document the issue with clear photos or a short video showing any damage, defects, or packaging issues.
  • Email your evidence and order details to support@liasbotanicals.com.

Depending on the situation, we may request that the item be returned to us for verification. If applicable, we will coordinate a replacement or refund once your return is received.

⚠️ Please note: This warranty does not cover misuse, accidental damage, exposure to water, or product abuse.

Returns & Refund Eligibility

We accept returns within 30 days of purchase. Unfortunately, we cannot offer refunds or exchanges beyond that timeframe.

Refunds cannot be issued for reasons based solely on personal preferences, taste, or scent sensitivity.

To qualify for a refund:

  • Products must be in original packaging and condition.
  • Items with up to 95% of contents remaining may still qualify under our satisfaction guarantee (valid only for Lia’s Botanicals–branded products).

To initiate a return:

  1. Email support@liasbotanicals.com with your order number, a detailed reason for the return, and supporting photos or videos.

  2. Upon approval, you’ll receive a Return Authorization Number (RAN) and instructions on where to send the item.

  3. Use a trackable shipping method to return the item.

Shipping Costs:

  • If the product is defective, we will cover the return shipping.
  • If not, the return shipping cost is your responsibility and will be deducted from your refund.

Refund Processing

Once we receive your returned item, please allow 3–5 business days for your refund to be processed and applied to your original payment method. A confirmation email will be sent upon successful processing.

Partial Refunds (If Applicable)

Partial refunds may be issued in the following situations:

  • Returned items missing original parts or packaging
  • Items damaged due to reasons not caused by our error
  • Returns requested after 30 days of delivery

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns of:

  • Opened or used personal care products
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids

Cancellations

Once an order has been processed or shipped, we are unable to cancel it. If you request a cancellation before shipment, a 20% restocking and processing fee may apply.

Invalid Refund Requests

Refunds will not be granted for:

  • Changing your mind after the order is placed
  • Finding a similar item cheaper elsewhere

Please ensure you’re ready to complete your purchase before submitting your order.

Need Help?

If you’ve followed all return steps but haven’t received your refund, please:

  1. Wait 3–5 business days

  2. Check with your bank or card provider

  3. Contact us at support@liasbotanicals.com if the issue persists